"The machines are coming for our jobs!" How many times have you heard someone say some version of this? "We're all going to be replaced with automation!" Or, "It's just a matter of time before they give my job to a robot or a machine." While it's true that AI is developing rapidly, maybe, just maybe, our fears about the irrelevance of humanity are just a bit to premature? On this episode, we heard from Stephen Fioretti, VP, CX ISV Strategic Alliances at Oracle, about AI. What we talked about: The future of AI and customer service.

Once upon a time, people worried that ATMs would eliminate the need for human tellers. Well, there are still like 300,000 bank tellers today. So, why do people worry that AIs are going to eliminate call centers? Rather than call center agents being eliminated by AI, they're turning into - SUPER AGENTS! Yes, this is a thing.